Philippe is professional, experienced, reliable and trustworthy. He arrived on time, checked the work that needed doing and sent me a clear quote to install a new boiler. He was available to start the work the following week. There have been a number of problems with the installation, none I hasten to add due to Philippe. A timer that doesn't work, a pump that broke, valves in the wrong place. Philippe has said that the job was the most challenging he had had in 15 years of installing boilers. He maintained his humour throughout, although I do remember a few outbursts whilst working under the boiler. Cries of 'sugar' with a french accent were delightful, as he tried to get the pump out. Philippe had to rearrange his appointments to try and get the work completed. He has maintained committed throughout to getting the best job done.